AccessReal Maintenance and Support Services
i-Sprint’s Global Software Maintenance and Support Services (“GSS”) defines the scope of maintenance and support services (“Maintenance Services”) agreed between i-Sprint Innovations Pte Ltd or its group of companies (“i-Sprint”) and Customer for i-Sprint’s software product and solution offerings, namely, ‘AccessMatrix’, ‘AccessReal’, and ‘YESsafe’.
This page consists of the following tabs
- AccessReal Product Lifecycle – contains the announcement of Product Lifecycle for various AccessReal Cloud Platform versions.
- AccessReal Product Release & Support – contains information on product technical support and end of service/support life.
- AccessReal Legal Documents – contains the legal documents.
- AccessReal Infrastructure Service Documents – contains the service and support documents.
AccessReal Cloud Platform Version 2.07.0 GA Release Announcement
As part of our ongoing product communication, we are announcing the GA release of AccessReal cloud platform version 2.07.0.
| Product Component | Product Version | Product Released | End of Service/Support Life |
| WebScan SDK (Cloud Edition) | 1.6.2.1 | GA:15-Aug-2022 | (Not Applicable) |
| iOS 3rd Party Mobile SDK | 2.0.89 | GA:15-Aug-2022 | TBA |
A high level summary of some of the key changes and enhancements released in this latest version is listed below:
- AR Code module supports generation and download of a Visual Inspection (VI) Data File that will be used by the supported AR Code Monitoring System (eg. Omron monitoring system)
- The latest AR Code mobile SDK supports iOS 15 and later only, following Apple’s end of the security support for iOS 14 and older.
- Enterprise App improvements, including extensive track-and-trace information of a UAID, finding a UAID using a mobile device’s camera and supporting a short URL UAID.
This latest release also includes updates such as defect fixes released in AccessReal Cloud Platform version 2.4.9.
You may email to support@i-sprint.com to request for the latest release note.
End of Service/Support Life Date Announcement
In addition to above GA release, we are also announcing the End of Service/Support Life (EOSL) date for the following components.
| Product Version | Product Component | Product Technical Support | Product Released | End of Service/Support Life |
| 2.06.0 | WebScan SDK (Cloud Edition) | 1.6.2.1 | GA:15-Aug-2022 | (Not Applicable) |
| WebScan SDK (Legacy Edition) | 1.5.1.3 | GA:20-Aug-2021 | 31-Aug-2023 | |
| iOS & Android 3rd Party Mobile SDK | 2.0.89 | GA:15-Aug-2022 | TBA |
End of Mainstream Support Date Reminder
EOSL reminder for older versions of abovementioned components aims to encourage customers to upgrade to a more current version, which includes new features, enhancements and reported defect fixes that improve product security and/or reliability.
| Product Version | Product Component | Product Technical Support | Product Released | End of Service/Support Life |
| 2.05.0 | WebScan SDK (Cloud Edition) | 1.6.0.1 | GA:07-Apr-2022 | (Not Applicable) |
| WebScan SDK (Legacy Edition) | 1.5.1.3 | GA:20-Aug-2021 | 31-Aug-2023 | |
| iOS & Android 3rd Party Mobile SDK | 2.0.86 | GA:07-Apr-2022 | 31-Aug-2025 | |
| iOS & Android 3rd Party Mobile SDK (Legacy Edition) | 2.0.77 | GA:09-Dec-2020 | 31-Dec-2023 | |
| 2.4.11 | WebScan SDK (Cloud Edition) | 1.5.8.3 | GA:19-Aug-2021 | (Not Applicable) |
| WebScan SDK (Legacy Edition) | 1.5.1.3 | GA:20-Aug-2021 | 31-Aug-2023 | |
| iOS & Android 3rd Party Mobile SDK | 2.0.80 | GA:08-Jul-2021 | 30-Apr-2025 | |
| iOS & Android 3rd Party Mobile SDK (Legacy Edition) | 2.0.77 | GA:09-Dec-2020 | 31-Dec-2023 | |
| 2.4.9 | iOS & Android 3rd Party Mobile SDK (Legacy Edition) | 2.0.77 | GA:09-Dec-2020 | 31-Dec-2023 |
- It is highly recommended that customers upgrade their systems before the respective EOSL dates to continue to be supported by i-Sprint
- Customers should consult with i-Sprint sales representatives or Global Support personnel for the recommended software version to which they should upgrade
AccessReal Cloud Platform Version 2.4.11 GA Release Announcement
As part of our ongoing product communication, we are announcing the GA release of AccessReal cloud platform version 2.4.11.
| Product Component | Product Version | Product Technical Support | Product Released | End of Service/Support Life |
| WebScan SDK (Cloud Edition) | 1.5.8.3 | Supported | GA:19-Aug-2021 | (Not Applicable) |
| WebScan SDK (Legacy Edition) | 1.5.1.3.6 | Supported | GA:20-Aug-2021 | 31-Aug-2023 |
| iOS 3rd Party Mobile SDK | 2.0.80 | Supported | GA:08-Jul-2021 | TBA |
| Android 3rd Party Mobile SDK | 2.0.80 | Supported | GA:08-Jul-2021 | TBA |
A high level summary of some of the key changes and enhancements released in this latest version is listed below:
- Previous version of iOS 3rd paty mobile SDK can be replaced with this latest version without any API changes.
- Previous version of Android 3rd paty mobile SDK can be replaced with this latest version without any API changes and Android minSDKVersion has been increased to 24 (if lower)
This latest release also includes updates such as defect fixes released in AccessReal Cloud Platform version 2.4.9.
You may email to support@i-sprint.com to request for the latest release note.
End of Service/Support Life Date Announcement
In addition to above GA release, we are also announcing the End of Service/Support Life (EOSL) date for the following components.
| Product Component | Product Version | Product Technical Support | Product Released | End of Service/Support Life |
| iOS 3rd Party Mobile SDK | 2.0.77 | Supported | GA:09-Dec-2020 | 31-Dec-2023 |
| Android 3rd Party Mobile SDK | 2.0.77 | Supported | GA:09-Dec-2020 | 31-Dec-2023 |
Note: * Maintenance Services subscription is required
| Platform Version | Product Component | Product Version | Product Released | End of Service/Support Life |
| 2.07.0 | WebScan SDK (Cloud Edition) | 1.6.2.1 | GA:15-Aug-2022 | (Not Applicable) |
| iOS & Android 3rd Party Mobile SDK | 2.0.89 | GA:15-Aug-2022 | TBA | |
| 2.06.0 | WebScan SDK (Cloud Edition) | 1.6.2.1 | GA:15-Aug-2022 | (Not Applicable) |
| WebScan SDK (Legacy Edition) | 1.5.1.3 | GA:20-Aug-2021 | 31-Aug-2023 | |
| iOS & Android 3rd Party Mobile SDK | 2.0.89 | GA:15-Aug-2022 | TBA | |
| 2.05.0 | WebScan SDK (Cloud Edition) | 1.6.0.1 | GA:07-Apr-2022 | (Not Applicable) |
| WebScan SDK (Legacy Edition) | 1.5.1.3 | GA:20-Aug-2021 | 31-Aug-2023 | |
| iOS & Android 3rd Party Mobile SDK | 2.0.86 | GA:07-Apr-2022 | 31-Aug-2025 | |
| iOS & Android 3rd Party Mobile SDK (Legacy Edition) | 2.0.77 | GA:09-Dec-2020 | 31-Dec-2023 | |
| 2.4.11 | WebScan SDK (Cloud Edition) | 1.5.8.3 | GA:19-Aug-2021 | (Not Applicable) |
| WebScan SDK (Legacy Edition) | 1.5.1.3 | GA:20-Aug-2021 | 31-Aug-2023 | |
| iOS & Android 3rd Party Mobile SDK | 2.0.80 | GA:08-Jul-2021 | 30-Apr-2025 | |
| iOS & Android 3rd Party Mobile SDK (Legacy Edition) | 2.0.77 | GA:09-Dec-2020 | 31-Dec-2023 | |
| 2.4.9 | iOS & Android 3rd Party Mobile SDK (Legacy Edition) | 2.0.77 | GA:09-Dec-2020 | 31-Dec-2023 |
1. AccessReal Data Backup Recovery Process Flow
Data backup is the result of copying or archiving the digital data so it may be used to restore them in case of data loss or damage. Data backup process provides reliable IT support and service for the production environment in the cloud
2. AccessReal System Monitor Process Flow
Monitor AccessReal infrastructure 24×7 to ensure the services are continuous, and always available without disruption or downtime to the customers. When a failure is detected, administrators can be alerted to take necessary actions.
3. AccessReal Penetration Test Specification
Penetration testing is based on security vulnerabilities that have been discovered by CVE (Common Vulnerabilities & Exposures) and the potentially hidden bugs.
4. AccessReal System Hardening
An AccessReal system that includes the server, database, middleware, and network devices deploy at the public cloud are inclined to security vulnerability which can be exploited by many complicated threats such as virus attack and others.
5. Malware & Virus Prevention and Treatment
Specify the workflow of protecting AssessReal’s confidentiality, integrity and availability, and how to prevent and treat malware and viruses.
6. Security Patch Update Specification
The system or software that is lack of security patch in time may suffer from attacks, may invite unauthorized access or the system stops working. If worst comes to worst, it may cause information leakage or business stops.
7. System Log Management
The AccessReal log files are time-stamped records of events relevant to AccessReal platform systems (network system, operation system, application system, database and so on).
Disclaimer
Website Contents
The information contained on this website, including without limitation, “Product Release & Support” and any reference data (“Contents”), should not be interpreted as legally binding commitments, but rather as flexible information subject to change from time to time. The Contents are for information purposes only. I-SPRINT MAKES NO WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, BY POSTING THE CONTENTS ON THIS WEBSITE.
Addition, Modification, and Deletion
i-Sprint may add, modify or delete any of the information on this website from time to time without providing any notice. Please check out i-Sprint online information periodically to keep informed of any updates.
The information on this page is subject to the Disclaimer.
Last Updated:13/January/2022