AccessReal Maintenance and Support Services
i-Sprint’s Global Software Maintenance and Support Services (“GSS”) defines the scope of maintenance and support services (“Maintenance Services”) agreed between i-Sprint Innovations Pte Ltd or its group of companies (“i-Sprint”) and Customer for i-Sprint’s software product and solution offerings, namely, ‘AccessMatrix’, ‘AccessReal’, and ‘YESsafe’.
This page consists of the following tabs
- AccessReal Product Lifecycle – contains the announcement of Product Lifecycle for various AccessReal Cloud Platform versions.
- AccessReal Product Release & Support Dates – contains information on product technical support and end of service/support life.
- AccessReal Legal Documents – contains the legal documents.
- AccessReal Infrastructure Service Documents – contains the service and support documents.
AccessReal Cloud Platform Version 3.0.2 GA Release Announcement
As part of our ongoing product communication, we are announcing the GA release of AccessReal cloud platform version 3.0.2.
| Product Component | Product Version | Product Released | End of Service/Support Life |
| WebScan SDK (Cloud Edition) | 2.1.0.0 | GA: 03-Jul -2024 | (Not Applicable) |
| Android 3rd Party Mobile SDK | 2.0.95 | TBA | |
| iOS 3rd Party Mobile SDK | 2.0.93 | TBA |
A high-level summary of some of the key changes and enhancements released in this latest version is listed below:
- Now supports a new method to encrypt sensitive data for better system security.
- UAID archiving function
- AR code engine supporting the 3rd party code in AR code
- WOptimzed AR code managementOptimzed AR code management
- Data analytics in some reports can show detailed information on locations.
- AR Code Type ARMarkType005 has been added to the AR Code Template.
- Now supports the export of consumer data, e.g. credit history, redemption history, scan history and purchase history.
- AccessReal Consumer app (iOS) now supports login using Apple accounts.
This latest release also includes updates such as defect fixes released in AccessReal Cloud Platform version 3.1.0.
You may email support@i-sprint.com to request the latest release note.
End of Service/Support Life Date Announcement
In addition to the above GA release, we are also announcing the End of Service/Support Life (EOSL) date for the following components.
| Product Version | Product Component | Product Technical Support | Product Released | End of Service/Support Life |
| 3.1.0 | WebScan SDK (Cloud Edition) | 1.6.8.0 | GA:28-Mar-2024 | (Not Applicable) |
| Android 3rd Party Mobile SDK | 2.0.92 | 31-Mar-2027 | ||
| iOS 3rd Party Mobile SDK | 2.0.93 | 31-Mar-2027 |
End of Mainstream Support Date Reminder
EOSL reminder for older versions of the above-mentioned components aims to encourage customers to upgrade to a more current version, which includes new features, enhancements and reported defect fixes that improve product security and/or reliability.
| Product Version | Product Component | Product Technical Support | Product Released | End of Service/Support Life |
| 3.0.0 | WebScan SDK (Cloud Edition) | 1.6.8.0 | GA:12-Jan-2024 | (Not Applicable) |
| Android 3rd Party Mobile SDK | 2.0.92 | 31-Jan-2027 | ||
| iOS 3rd Party Mobile SDK | 2.0.93 | 31-Jan-2027 | ||
| 2.11.0 | WebScan SDK (Cloud Edition) | 1.6.7.0 | GA:13-Oct-2023 | (Not Applicable) |
| iOS & Android 3rd Party Mobile SDK | 2.0.90 | 13-Oct-2026 | ||
| 2.10.0 | WebScan SDK (Cloud Edition) | 1.6.5.0 | GA:14-Jul-2023 | (Not Applicable) |
| iOS & Android 3rd Party Mobile SDK | 2.0.90 | 31-Jul-2026 | ||
| 2.09.0 | WebScan SDK (Cloud Edition) | 1.6.3.0 | GA:31-Mar-2023 | (Not Applicable) |
| iOS & Android 3rd Party Mobile SDK | 2.0.90 | 31-Mar-2026 | ||
| 2.08.0 | WebScan SDK (Cloud Edition) | 1.6.3.0 | GA:1-Feb-2023 | (Not Applicable) |
| iOS & Android 3rd Party Mobile SDK | 2.0.90 | 28-Feb-2026 | ||
| 2.07.0 | WebScan SDK (Cloud Edition) | 1.6.2.1 | GA:15-Aug-2022 | (Not Applicable) |
| iOS & Android 3rd Party Mobile SDK | 2.0.89 | 31-Aug-2025 | ||
| 2.06.0 | WebScan SDK (Cloud Edition) | 1.6.2.1 | GA:15-Aug-2022 | (Not Applicable) |
| iOS & Android 3rd Party Mobile SDK | 2.0.89 | GA:15-Aug-2022 | 31-Aug-2025 | |
| 2.05.0 | WebScan SDK (Cloud Edition) | 1.6.0.1 | GA:07-Apr-2022 | (Not Applicable) |
| WebScan SDK (Legacy Edition) | 1.5.1.3 | GA:20-Aug-2021 | 31-Aug-2023 | |
| iOS & Android 3rd Party Mobile SDK | 2.0.86 | GA:07-Apr-2022 | 31-Aug-2025 | |
| iOS & Android 3rd Party Mobile SDK (Legacy Edition) | 2.0.77 | GA:09-Dec-2020 | 31-Dec-2023 |
- It is highly recommended that customers upgrade their systems before the respective EOSL dates to continue to be supported by i-Sprint
- Customers should consult with i-Sprint sales representatives or Global Support personnel for the recommended software version to which they should upgrade
AccessReal Cloud Platform Version 3.0.1 GA Release Announcement
As part of our ongoing product communication, we are announcing the GA release of AccessReal cloud platform version 3.0.1.
| Product Component | Product Version | Product Released | End of Service/Support Life |
| WebScan SDK (Cloud Edition) | 1.6.8.0 | GA: 28-Mar-2024 | (Not Applicable) |
| Android 3rd Party Mobile SDK | 2.0.92 | TBA | |
| iOS 3rd Party Mobile SDK | 2.0.93 | TBA |
A high-level summary of some of the key changes and enhancements released in this latest version is listed below:
- Label transfer function
- One AR code for multiple third-party encodings
- Add statistical analysis function for third-party codes bound AR Code
- Enhance the functionality of the enterprise app
This latest release also includes updates such as defect fixes released in AccessReal Cloud Platform version 3.0.0.
You may email support@i-sprint.com to request the latest release note.
End of Service/Support Life Date Announcement
In addition to the above GA release, we are also announcing the End of Service/Support Life (EOSL) date for the following components.
| Product Version | Product Component | Product Technical Support | Product Released | End of Service/Support Life |
| 3.0.0 | WebScan SDK (Cloud Edition) | 1.6.8.0 | GA:12-Jan-2024 | (Not Applicable) |
| Android 3rd Party Mobile SDK | 2.0.92 | 31-Jan-2027 | ||
| iOS 3rd Party Mobile SDK | 2.0.93 | 31-Jan-2027 |
End of Mainstream Support Date Reminder
EOSL reminder for older versions of the above-mentioned components aims to encourage customers to upgrade to a more current version, which includes new features, enhancements and reported defect fixes that improve product security and/or reliability.
| Product Version | Product Component | Product Technical Support | Product Released | End of Service/Support Life |
| 2.11.0 | WebScan SDK (Cloud Edition) | 1.6.7.0 | GA:13-Oct-2023 | (Not Applicable) |
| iOS & Android 3rd Party Mobile SDK | 2.0.90 | 13-Oct-2026 | ||
| 2.10.0 | WebScan SDK (Cloud Edition) | 1.6.5.0 | GA:14-Jul-2023 | (Not Applicable) |
| iOS & Android 3rd Party Mobile SDK | 2.0.90 | 31-Jul-2026 | ||
| 2.09.0 | WebScan SDK (Cloud Edition) | 1.6.3.0 | GA:31-Mar-2023 | (Not Applicable) |
| iOS & Android 3rd Party Mobile SDK | 2.0.90 | 31-Mar-2026 | ||
| 2.08.0 | WebScan SDK (Cloud Edition) | 1.6.3.0 | GA:1-Feb-2023 | (Not Applicable) |
| iOS & Android 3rd Party Mobile SDK | 2.0.90 | 28-Feb-2026 | ||
| 2.07.0 | WebScan SDK (Cloud Edition) | 1.6.2.1 | GA:15-Aug-2022 | (Not Applicable) |
| iOS & Android 3rd Party Mobile SDK | 2.0.89 | 31-Aug-2025 | ||
| 2.06.0 | WebScan SDK (Cloud Edition) | 1.6.2.1 | GA:15-Aug-2022 | (Not Applicable) |
| iOS & Android 3rd Party Mobile SDK | 2.0.89 | GA:15-Aug-2022 | 31-Aug-2025 | |
| 2.05.0 | WebScan SDK (Cloud Edition) | 1.6.0.1 | GA:07-Apr-2022 | (Not Applicable) |
| WebScan SDK (Legacy Edition) | 1.5.1.3 | GA:20-Aug-2021 | 31-Aug-2023 | |
| iOS & Android 3rd Party Mobile SDK | 2.0.86 | GA:07-Apr-2022 | 31-Aug-2025 | |
| iOS & Android 3rd Party Mobile SDK (Legacy Edition) | 2.0.77 | GA:09-Dec-2020 | 31-Dec-2023 |
- It is highly recommended that customers upgrade their systems before the respective EOSL dates to continue to be supported by i-Sprint
- Customers should consult with i-Sprint sales representatives or Global Support personnel for the recommended software version to which they should upgrade
AccessReal Cloud Platform Version 3.0.0 GA Release Announcement
As part of our ongoing product communication, we are announcing the GA release of AccessReal cloud platform version 3.0.0.
| Product Component | Product Version | Product Released | End of Service/Support Life |
| WebScan SDK (Cloud Edition) | 1.6.8.0 | GA:12-Jan-2024 | (Not Applicable) |
| Android 3rd Party Mobile SDK | 2.0.92 | TBA | |
| iOS 3rd Party Mobile SDK | 2.0.93 | TBA |
A high-level summary of some of the key changes and enhancements released in this latest version is listed below:
- Backend architecture optimization, supporting Docker deployment.
- Support for v3.0 UI.
- The Open API supports the generation of UAIDs based on UAID templates.
- Work order: Besides using API, users now can use an SFTP file server to upload the UAIDs to be bound with the product batch listing in the work order.
This latest release also includes updates such as defect fixes released in AccessReal Cloud Platform version 2.11.0.
You may email to support@i-sprint.com to request for the latest release note.
End of Service/Support Life Date Announcement
In addition to above GA release, we are also announcing the End of Service/Support Life (EOSL) date for the following components.
| Product Version | Product Component | Product Technical Support | Product Released | End of Service/Support Life |
| 2.11.0 | WebScan SDK (Cloud Edition) | 1.6.7.0 | GA:13-Oct-2023 | (Not Applicable) |
| iOS & Android 3rd Party Mobile SDK | 2.0.90 | 31-Oct-2026 |
End of Mainstream Support Date Reminder
EOSL reminder for older versions of above mentioned components aims to encourage customers to upgrade to a more current version, which includes new features, enhancements and reported defect fixes that improve product security and/or reliability.
| Product Version | Product Component | Product Technical Support | Product Released | End of Service/Support Life |
| 2.10.0 | WebScan SDK (Cloud Edition) | 1.6.5.0 | GA:14-Jul-2023 | (Not Applicable) |
| iOS & Android 3rd Party Mobile SDK | 2.0.90 | 31-Jul-2026 | ||
| 2.09.0 | WebScan SDK (Cloud Edition) | 1.6.3.0 | GA:31-Mar-2023 | (Not Applicable) |
| iOS & Android 3rd Party Mobile SDK | 2.0.90 | 31-Mar-2026 | ||
| 2.08.0 | WebScan SDK (Cloud Edition) | 1.6.3.0 | GA:1-Feb-2023 | (Not Applicable) |
| iOS & Android 3rd Party Mobile SDK | 2.0.90 | 28-Feb-2026 | ||
| 2.07.0 | WebScan SDK (Cloud Edition) | 1.6.2.1 | GA:15-Aug-2022 | (Not Applicable) |
| iOS & Android 3rd Party Mobile SDK | 2.0.89 | 31-Aug-2025 | ||
| 2.06.0 | WebScan SDK (Cloud Edition) | 1.6.2.1 | GA:15-Aug-2022 | (Not Applicable) |
| iOS & Android 3rd Party Mobile SDK | 2.0.89 | GA:15-Aug-2022 | 31-Aug-2025 | |
| 2.05.0 | WebScan SDK (Cloud Edition) | 1.6.0.1 | GA:07-Apr-2022 | (Not Applicable) |
| WebScan SDK (Legacy Edition) | 1.5.1.3 | GA:20-Aug-2021 | 31-Aug-2023 | |
| iOS & Android 3rd Party Mobile SDK | 2.0.86 | GA:07-Apr-2022 | 31-Aug-2025 | |
| iOS & Android 3rd Party Mobile SDK (Legacy Edition) | 2.0.77 | GA:09-Dec-2020 | 31-Dec-2023 | |
| 2.4.11 | WebScan SDK (Cloud Edition) | 1.5.8.3 | GA:19-Aug-2021 | (Not Applicable) |
| WebScan SDK (Legacy Edition) | 1.5.1.3 | GA:20-Aug-2021 | 31-Aug-2023 | |
| iOS & Android 3rd Party Mobile SDK | 2.0.80 | GA:08-Jul-2021 | 30-Apr-2025 | |
| iOS & Android 3rd Party Mobile SDK (Legacy Edition) | 2.0.77 | GA:09-Dec-2020 | 31-Dec-2023 | |
| 2.4.9 | iOS & Android 3rd Party Mobile SDK (Legacy Edition) | 2.0.77 | GA:09-Dec-2020 | 31-Dec-2023 |
- It is highly recommended that customers upgrade their systems before the respective EOSL dates to continue to be supported by i-Sprint
- Customers should consult with i-Sprint sales representatives or Global Support personnel for the recommended software version to which they should upgrade
AccessReal Cloud Platform Version 2.11.0 GA Release Announcement
As part of our ongoing product communication, we are announcing the GA release of AccessReal cloud platform version 2.11.0.
| Product Component | Product Version | Product Released | End of Service/Support Life |
| WebScan SDK (Cloud Edition) | 1.6.7.0 | GA:13-Oct-2023 | (Not Applicable) |
| iOS 3rd Party Mobile SDK | 2.0.90 | TBA |
A high-level summary of some of the key changes and enhancements released in this latest version is listed below:
- Implement all v2 functions in v3 version, and optimize compatibility on mobile phones and tablets
- Add support for “Maintenance” and “traceability” functions
- OpenAPI validation interface supports third-party encoding
- Add last synchronization time for statistical analysis
This latest release also includes updates such as defect fixes released in AccessReal Cloud Platform version 2.10.0.
You may email to support@i-sprint.com to request for the latest release note.
End of Service/Support Life Date Announcement
In addition to above GA release, we are also announcing the End of Service/Support Life (EOSL) date for the following components.
| Product Version | Product Component | Product Technical Support | Product Released | End of Service/Support Life |
| 2.10.0 | WebScan SDK (Cloud Edition) | 1.6.5.0 | GA:14-Jul-2023 | (Not Applicable) |
| iOS & Android 3rd Party Mobile SDK | 2.0.90 | 31-Jul-2026 |
End of Mainstream Support Date Reminder
EOSL reminder for older versions of above mentioned components aims to encourage customers to upgrade to a more current version, which includes new features, enhancements and reported defect fixes that improve product security and/or reliability.
| Product Version | Product Component | Product Technical Support | Product Released | End of Service/Support Life |
| 2.09.0 | WebScan SDK (Cloud Edition) | 1.6.3.0 | GA:31-Mar-2023 | (Not Applicable) |
| iOS & Android 3rd Party Mobile SDK | 2.0.90 | 31-Mar-2026 | ||
| 2.08.0 | WebScan SDK (Cloud Edition) | 1.6.3.0 | GA:1-Feb-2023 | (Not Applicable) |
| iOS & Android 3rd Party Mobile SDK | 2.0.90 | 28-Feb-2026 | ||
| 2.07.0 | WebScan SDK (Cloud Edition) | 1.6.2.1 | GA:15-Aug-2022 | (Not Applicable) |
| iOS & Android 3rd Party Mobile SDK | 2.0.89 | 31-Aug-2025 | ||
| 2.06.0 | WebScan SDK (Cloud Edition) | 1.6.2.1 | GA:15-Aug-2022 | (Not Applicable) |
| iOS & Android 3rd Party Mobile SDK | 2.0.89 | GA:15-Aug-2022 | 31-Aug-2025 | |
| 2.05.0 | WebScan SDK (Cloud Edition) | 1.6.0.1 | GA:07-Apr-2022 | (Not Applicable) |
| WebScan SDK (Legacy Edition) | 1.5.1.3 | GA:20-Aug-2021 | 31-Aug-2023 | |
| iOS & Android 3rd Party Mobile SDK | 2.0.86 | GA:07-Apr-2022 | 31-Aug-2025 | |
| iOS & Android 3rd Party Mobile SDK (Legacy Edition) | 2.0.77 | GA:09-Dec-2020 | 31-Dec-2023 | |
| 2.4.11 | WebScan SDK (Cloud Edition) | 1.5.8.3 | GA:19-Aug-2021 | (Not Applicable) |
| WebScan SDK (Legacy Edition) | 1.5.1.3 | GA:20-Aug-2021 | 31-Aug-2023 | |
| iOS & Android 3rd Party Mobile SDK | 2.0.80 | GA:08-Jul-2021 | 30-Apr-2025 | |
| iOS & Android 3rd Party Mobile SDK (Legacy Edition) | 2.0.77 | GA:09-Dec-2020 | 31-Dec-2023 | |
| 2.4.9 | iOS & Android 3rd Party Mobile SDK (Legacy Edition) | 2.0.77 | GA:09-Dec-2020 | 31-Dec-2023 |
- It is highly recommended that customers upgrade their systems before the respective EOSL dates to continue to be supported by i-Sprint
- Customers should consult with i-Sprint sales representatives or Global Support personnel for the recommended software version to which they should upgrade
AccessReal Cloud Platform Version 2.10.0 GA Release Announcement
As part of our ongoing product communication, we are announcing the GA release of AccessReal cloud platform version 2.10.0.
| Product Component | Product Version | Product Released | End of Service/Support Life |
| WebScan SDK (Cloud Edition) | 1.6.5.0 | GA:14-Jul-2023 | (Not Applicable) |
| iOS 3rd Party Mobile SDK | 2.0.90 | TBA |
A high-level summary of some of the key changes and enhancements released in this latest version is listed below:
- Redesign V3 and launch the basic version
- Redesign statistical analysis and launch
- Add support for membership functions
- OpenAPI supports webapps
- AR Code supports ARMarkType004
This latest release also includes updates such as defect fixes released in AccessReal Cloud Platform version 2.09.0.
You may email to support@i-sprint.com to request for the latest release note.
End of Service/Support Life Date Announcement
In addition to above GA release, we are also announcing the End of Service/Support Life (EOSL) date for the following components.
| Product Version | Product Component | Product Technical Support | Product Released | End of Service/Support Life |
| 2.09.0 | WebScan SDK (Cloud Edition) | 1.6.3.0 | GA:31-Mar-2023 | (Not Applicable) |
| iOS & Android 3rd Party Mobile SDK | 2.0.90 | 31-Mar-2026 |
End of Mainstream Support Date Reminder
EOSL reminder for older versions of abovementioned components aims to encourage customers to upgrade to a more current version, which includes new features, enhancements and reported defect fixes that improve product security and/or reliability.
| Product Version | Product Component | Product Technical Support | Product Released | End of Service/Support Life |
| 2.08.0 | WebScan SDK (Cloud Edition) | 1.6.3.0 | GA:1-Feb-2023 | (Not Applicable) |
| iOS & Android 3rd Party Mobile SDK | 2.0.90 | 28-Feb-2026 | ||
| 2.07.0 | WebScan SDK (Cloud Edition) | 1.6.2.1 | GA:15-Aug-2022 | (Not Applicable) |
| iOS & Android 3rd Party Mobile SDK | 2.0.89 | 31-Aug-2025 | ||
| 2.06.0 | WebScan SDK (Cloud Edition) | 1.6.2.1 | GA:15-Aug-2022 | (Not Applicable) |
| WebScan SDK (Legacy Edition) | 1.5.1.3 | GA:20-Aug-2021 | 31-Aug-2023 | |
| iOS & Android 3rd Party Mobile SDK | 2.0.89 | GA:15-Aug-2022 | 31-Aug-2025 | |
| 2.05.0 | WebScan SDK (Cloud Edition) | 1.6.0.1 | GA:07-Apr-2022 | (Not Applicable) |
| WebScan SDK (Legacy Edition) | 1.5.1.3 | GA:20-Aug-2021 | 31-Aug-2023 | |
| iOS & Android 3rd Party Mobile SDK | 2.0.86 | GA:07-Apr-2022 | 31-Aug-2025 | |
| iOS & Android 3rd Party Mobile SDK (Legacy Edition) | 2.0.77 | GA:09-Dec-2020 | 31-Dec-2023 | |
| 2.4.11 | WebScan SDK (Cloud Edition) | 1.5.8.3 | GA:19-Aug-2021 | (Not Applicable) |
| WebScan SDK (Legacy Edition) | 1.5.1.3 | GA:20-Aug-2021 | 31-Aug-2023 | |
| iOS & Android 3rd Party Mobile SDK | 2.0.80 | GA:08-Jul-2021 | 30-Apr-2025 | |
| iOS & Android 3rd Party Mobile SDK (Legacy Edition) | 2.0.77 | GA:09-Dec-2020 | 31-Dec-2023 | |
| 2.4.9 | iOS & Android 3rd Party Mobile SDK (Legacy Edition) | 2.0.77 | GA:09-Dec-2020 | 31-Dec-2023 |
- It is highly recommended that customers upgrade their systems before the respective EOSL dates to continue to be supported by i-Sprint
- Customers should consult with i-Sprint sales representatives or Global Support personnel for the recommended software version to which they should upgrade
AccessReal Cloud Platform Version 2.09.0 GA Release Announcement
As part of our ongoing product communication, we are announcing the GA release of AccessReal cloud platform version 2.09.0.
| Product Component | Product Version | Product Released | End of Service/Support Life |
| WebScan SDK (Cloud Edition) | 1.6.3.0 | GA:31-Mar-2023 | (Not Applicable) |
| iOS 3rd Party Mobile SDK | 2.0.90 | TBA |
A high-level summary of some of the key changes and enhancements released in this latest version is listed below:
- New features: “Reuse”, “Data Export”, “Modify Binding”, “Resolve Binding”, and “Work Order”.
- Support the management of raw material batch inventory.
- New support for OpenAPI: UAID reuse, viewing work order information, work order binding, generating owner cards, viewing scan history, etc.
This latest release also includes updates such as defect fixes released in AccessReal Cloud Platform version 2.08.0.
You may email to support@i-sprint.com to request for the latest release note.
End of Service/Support Life Date Announcement
In addition to above GA release, we are also announcing the End of Service/Support Life (EOSL) date for the following components.
| Product Version | Product Component | Product Technical Support | Product Released | End of Service/Support Life |
| 2.08.0 | WebScan SDK (Cloud Edition) | 1.6.3.0 | GA:01-Feb-2023 | (Not Applicable) |
| iOS & Android 3rd Party Mobile SDK | 2.0.90 | 28-Feb-2026 |
End of Mainstream Support Date Reminder
EOSL reminder for older versions of the above mentioned components aims to encourage customers to upgrade to a more current version, which includes new features, enhancements and reported defect fixes that improve product security and/or reliability.
| Product Version | Product Component | Product Technical Support | Product Released | End of Service/Support Life |
| 2.07.0 | WebScan SDK (Cloud Edition) | 1.6.2.1 | GA:15-Aug-2022 | (Not Applicable) |
| iOS & Android 3rd Party Mobile SDK | 2.0.89 | 31-Aug-2025 | ||
| 2.06.0 | WebScan SDK (Cloud Edition) | 1.6.2.1 | GA:15-Aug-2022 | (Not Applicable) |
| WebScan SDK (Legacy Edition) | 1.5.1.3 | GA:20-Aug-2021 | 31-Aug-2023 | |
| iOS & Android 3rd Party Mobile SDK | 2.0.89 | GA:15-Aug-2022 | 31-Aug-2025 | |
| 2.05.0 | WebScan SDK (Cloud Edition) | 1.6.0.1 | GA:07-Apr-2022 | (Not Applicable) |
| WebScan SDK (Legacy Edition) | 1.5.1.3 | GA:20-Aug-2021 | 31-Aug-2023 | |
| iOS & Android 3rd Party Mobile SDK | 2.0.86 | GA:07-Apr-2022 | 31-Aug-2025 | |
| iOS & Android 3rd Party Mobile SDK (Legacy Edition) | 2.0.77 | GA:09-Dec-2020 | 31-Dec-2023 | |
| 2.4.11 | WebScan SDK (Cloud Edition) | 1.5.8.3 | GA:19-Aug-2021 | (Not Applicable) |
| WebScan SDK (Legacy Edition) | 1.5.1.3 | GA:20-Aug-2021 | 31-Aug-2023 | |
| iOS & Android 3rd Party Mobile SDK | 2.0.80 | GA:08-Jul-2021 | 30-Apr-2025 | |
| iOS & Android 3rd Party Mobile SDK (Legacy Edition) | 2.0.77 | GA:09-Dec-2020 | 31-Dec-2023 | |
| 2.4.9 | iOS & Android 3rd Party Mobile SDK (Legacy Edition) | 2.0.77 | GA:09-Dec-2020 | 31-Dec-2023 |
- It is highly recommended that customers upgrade their systems before the respective EOSL dates to continue to be supported by i-Sprint
- Customers should consult with i-Sprint sales representatives or Global Support personnel for the recommended software version to which they should upgrade
AccessReal Cloud Platform Version 2.08.0 GA Release Announcement
As part of our ongoing product communication, we are announcing the GA release of AccessReal cloud platform version 2.08.0.
| Product Component | Product Version | Product Released | End of Service/Support Life |
| WebScan SDK (Cloud Edition) | 1.6.3.0 | GA:01-Feb-2023 | (Not Applicable) |
| iOS 3rd Party Mobile SDK | 2.0.90 | TBA |
A high-level summary of some of the key changes and enhancements released in this latest version is listed below:
- Add support for Japanese
- Support password policy configuration
- Support GS1 Digital Link and SFTP import of CSV files
- Optimize data permissions and support UAID label types and print management objects.
This latest release also includes updates such as defect fixes released in AccessReal Cloud Platform version 2.07.0.
You may email to support@i-sprint.com to request for the latest release note.
End of Service/Support Life Date Announcement
In addition to above GA release, we are also announcing the End of Service/Support Life (EOSL) date for the following components.
| Product Version | Product Component | Product Technical Support | Product Released | End of Service/Support Life |
| 2.07.0 | WebScan SDK (Cloud Edition) | 1.6.2.1 | GA:15-Aug-2022 | (Not Applicable) |
| iOS & Android 3rd Party Mobile SDK | 2.0.89 | 31-Aug-2025 |
End of Mainstream Support Date Reminder
EOSL reminder for older versions of abovementioned components aims to encourage customers to upgrade to a more current version, which includes new features, enhancements and reported defect fixes that improve product security and/or reliability.
| Product Version | Product Component | Product Technical Support | Product Released | End of Service/Support Life |
| 2.06.0 | WebScan SDK (Cloud Edition) | 1.6.2.1 | GA:15-Aug-2022 | (Not Applicable) |
| WebScan SDK (Legacy Edition) | 1.5.1.3 | GA:20-Aug-2021 | 31-Aug-2023 | |
| iOS & Android 3rd Party Mobile SDK | 2.0.89 | GA:15-Aug-2022 | 31-Aug-2025 | |
| 2.05.0 | WebScan SDK (Cloud Edition) | 1.6.0.1 | GA:07-Apr-2022 | (Not Applicable) |
| WebScan SDK (Legacy Edition) | 1.5.1.3 | GA:20-Aug-2021 | 31-Aug-2023 | |
| iOS & Android 3rd Party Mobile SDK | 2.0.86 | GA:07-Apr-2022 | 31-Aug-2025 | |
| iOS & Android 3rd Party Mobile SDK (Legacy Edition) | 2.0.77 | GA:09-Dec-2020 | 31-Dec-2023 | |
| 2.4.11 | WebScan SDK (Cloud Edition) | 1.5.8.3 | GA:19-Aug-2021 | (Not Applicable) |
| WebScan SDK (Legacy Edition) | 1.5.1.3 | GA:20-Aug-2021 | 31-Aug-2023 | |
| iOS & Android 3rd Party Mobile SDK | 2.0.80 | GA:08-Jul-2021 | 30-Apr-2025 | |
| iOS & Android 3rd Party Mobile SDK (Legacy Edition) | 2.0.77 | GA:09-Dec-2020 | 31-Dec-2023 | |
| 2.4.9 | iOS & Android 3rd Party Mobile SDK (Legacy Edition) | 2.0.77 | GA:09-Dec-2020 | 31-Dec-2023 |
- It is highly recommended that customers upgrade their systems before the respective EOSL dates to continue to be supported by i-Sprint
- Customers should consult with i-Sprint sales representatives or Global Support personnel for the recommended software version to which they should upgrade
AccessReal Cloud Platform Version 2.07.0 GA Release Announcement
As part of our ongoing product communication, we are announcing the GA release of AccessReal cloud platform version 2.07.0.
| Product Component | Product Version | Product Released | End of Service/Support Life |
| WebScan SDK (Cloud Edition) | 1.6.2.1 | GA:15-Aug-2022 | (Not Applicable) |
| iOS 3rd Party Mobile SDK | 2.0.89 | TBA |
A high-level summary of some of the key changes and enhancements released in this latest version is listed below:
- AR Code module supports generation and download of a Visual Inspection (VI) Data File that will be used by the supported AR Code Monitoring System (eg. Omron monitoring system)
- The latest AR Code mobile SDK supports iOS 15 and later only, following Apple’s end of the security support for iOS 14 and older.
- Enterprise App improvements, including extensive track-and-trace information of a UAID, finding a UAID using a mobile device’s camera and supporting a short URL UAID.
This latest release also includes updates such as defect fixes released in AccessReal Cloud Platform version 2.4.9.
You may email to support@i-sprint.com to request for the latest release note.
End of Service/Support Life Date Announcement
In addition to above GA release, we are also announcing the End of Service/Support Life (EOSL) date for the following components.
| Product Version | Product Component | Product Technical Support | Product Released | End of Service/Support Life |
| 2.06.0 | WebScan SDK (Cloud Edition) | 1.6.2.1 | GA:15-Aug-2022 | (Not Applicable) |
| WebScan SDK (Legacy Edition) | 1.5.1.3 | GA:20-Aug-2021 | 31-Aug-2023 | |
| iOS & Android 3rd Party Mobile SDK | 2.0.89 | GA:15-Aug-2022 | TBA |
End of Mainstream Support Date Reminder
EOSL reminder for older versions of abovementioned components aims to encourage customers to upgrade to a more current version, which includes new features, enhancements and reported defect fixes that improve product security and/or reliability.
| Product Version | Product Component | Product Technical Support | Product Released | End of Service/Support Life |
| 2.05.0 | WebScan SDK (Cloud Edition) | 1.6.0.1 | GA:07-Apr-2022 | (Not Applicable) |
| WebScan SDK (Legacy Edition) | 1.5.1.3 | GA:20-Aug-2021 | 31-Aug-2023 | |
| iOS & Android 3rd Party Mobile SDK | 2.0.86 | GA:07-Apr-2022 | 31-Aug-2025 | |
| iOS & Android 3rd Party Mobile SDK (Legacy Edition) | 2.0.77 | GA:09-Dec-2020 | 31-Dec-2023 | |
| 2.4.11 | WebScan SDK (Cloud Edition) | 1.5.8.3 | GA:19-Aug-2021 | (Not Applicable) |
| WebScan SDK (Legacy Edition) | 1.5.1.3 | GA:20-Aug-2021 | 31-Aug-2023 | |
| iOS & Android 3rd Party Mobile SDK | 2.0.80 | GA:08-Jul-2021 | 30-Apr-2025 | |
| iOS & Android 3rd Party Mobile SDK (Legacy Edition) | 2.0.77 | GA:09-Dec-2020 | 31-Dec-2023 | |
| 2.4.9 | iOS & Android 3rd Party Mobile SDK (Legacy Edition) | 2.0.77 | GA:09-Dec-2020 | 31-Dec-2023 |
- It is highly recommended that customers upgrade their systems before the respective EOSL dates to continue to be supported by i-Sprint
- Customers should consult with i-Sprint sales representatives or Global Support personnel for the recommended software version to which they should upgrade
AccessReal Cloud Platform Version 2.4.11 GA Release Announcement
As part of our ongoing product communication, we are announcing the GA release of AccessReal cloud platform version 2.4.11.
| Product Component | Product Version | Product Technical Support | Product Released | End of Service/Support Life |
| WebScan SDK (Cloud Edition) | 1.5.8.3 | Supported | GA:19-Aug-2021 | (Not Applicable) |
| WebScan SDK (Legacy Edition) | 1.5.1.3.6 | Supported | GA:20-Aug-2021 | 31-Aug-2023 |
| iOS 3rd Party Mobile SDK | 2.0.80 | Supported | GA:08-Jul-2021 | TBA |
| Android 3rd Party Mobile SDK |
A high level summary of some of the key changes and enhancements released in this latest version is listed below:
- Previous version of iOS 3rd paty mobile SDK can be replaced with this latest version without any API changes.
- Previous version of Android 3rd paty mobile SDK can be replaced with this latest version without any API changes and Android minSDKVersion has been increased to 24 (if lower)
This latest release also includes updates such as defect fixes released in AccessReal Cloud Platform version 2.4.9.
You may email to support@i-sprint.com to request for the latest release note.
End of Service/Support Life Date Announcement
In addition to above GA release, we are also announcing the End of Service/Support Life (EOSL) date for the following components.
| Product Component | Product Version | Product Technical Support | Product Released | End of Service/Support Life |
| iOS 3rd Party Mobile SDK | 2.0.77 | Supported | GA:09-Dec-2020 | 31-Dec-2023 |
| Android 3rd Party Mobile SDK |
Note: * Maintenance Services subscription is required
| Platform Version | Product Component | Product Version | Product Released | End of Service/Support Life |
| 3.0.0 | WebScan SDK (Cloud Edition) | 1.6.8.0 | GA:12-Jan-2023 | (Not Applicable) |
| Android 3rd Party Mobile SDK | 2.0.92 | TBA | ||
| iOS 3rd Party Mobile SDK | 2.0.93 | TBA | ||
| 2.11.0 | WebScan SDK (Cloud Edition) | 1.6.7.1 | GA:13-Oct-2023 | (Not Applicable) |
| iOS & Android 3rd Party Mobile SDK | 2.0.90 | 31-Oct-2026 | ||
| 2.10.0 | WebScan SDK (Cloud Edition) | 1.6.5.0 | GA:14-Jul-2023 | (Not Applicable) |
| iOS & Android 3rd Party Mobile SDK | 2.0.90 | 31-Jul-2026 | ||
| 2.09.0 | WebScan SDK (Cloud Edition) | 1.6.3.0 | GA:31-Mar-2023 | (Not Applicable) |
| iOS & Android 3rd Party Mobile SDK | 2.0.90 | 31-Mar-2026 | ||
| 2.08.0 | WebScan SDK (Cloud Edition) | 1.6.3.0 | GA:01-Feb-2023 | (Not Applicable) |
| iOS & Android 3rd Party Mobile SDK | 2.0.90 | 28-Feb-2026 | ||
| 2.07.0 | WebScan SDK (Cloud Edition) | 1.6.2.1 | GA:15-Aug-2022 | (Not Applicable) |
| iOS & Android 3rd Party Mobile SDK | 2.0.89 | 31-Aug-2025 | ||
| 2.06.0 | WebScan SDK (Cloud Edition) | 1.6.2.1 | GA:15-Aug-2022 | (Not Applicable) |
| WebScan SDK (Legacy Edition) | 1.5.1.3 | GA:20-Aug-2021 | 31-Aug-2023 | |
| iOS & Android 3rd Party Mobile SDK | 2.0.89 | GA:15-Aug-2022 | 31-Aug-2025 | |
| 2.05.0 | WebScan SDK (Cloud Edition) | 1.6.0.1 | GA:07-Apr-2022 | (Not Applicable) |
| WebScan SDK (Legacy Edition) | 1.5.1.3 | GA:20-Aug-2021 | 31-Aug-2023 | |
| iOS & Android 3rd Party Mobile SDK | 2.0.86 | GA:07-Apr-2022 | 31-Aug-2025 | |
| iOS & Android 3rd Party Mobile SDK (Legacy Edition) | 2.0.77 | GA:09-Dec-2020 | 31-Dec-2023 | |
| 2.4.11 | WebScan SDK (Cloud Edition) | 1.5.8.3 | GA:19-Aug-2021 | (Not Applicable) |
| WebScan SDK (Legacy Edition) | 1.5.1.3 | GA:20-Aug-2021 | 31-Aug-2023 | |
| iOS & Android 3rd Party Mobile SDK | 2.0.80 | GA:08-Jul-2021 | 30-Apr-2025 | |
| iOS & Android 3rd Party Mobile SDK (Legacy Edition) | 2.0.77 | GA:09-Dec-2020 | 31-Dec-2023 | |
| 2.4.9 | iOS & Android 3rd Party Mobile SDK (Legacy Edition) | 2.0.77 | GA:09-Dec-2020 | 31-Dec-2023 |
1. AccessReal Data Backup Recovery Process Flow
Data backup is the result of copying or archiving the digital data so it may be used to restore them in case of data loss or damage. The data backup process provides reliable IT support and service for the production environment in the cloud.
2. AccessReal System Monitor Process Flow
Monitor AccessReal infrastructure 24×7 to ensure the services are continuous, and always available without disruption or downtime to the customers. When a failure is detected, administrators can be alerted to take necessary actions.
3. AccessReal Penetration Test Specification
Penetration testing is based on security vulnerabilities that have been discovered by CVE (Common Vulnerabilities & Exposures) and the potentially hidden bugs.
4. AccessReal System Hardening
An AccessReal system that includes the server, database, middleware, and network devices deployed at the public cloud is inclined to security vulnerability which can be exploited by many complicated threats such as virus attacks and others.
5. Malware & Virus Prevention and Treatment
Specify the workflow of protecting AssessReal’s confidentiality, integrity and availability, and how to prevent and treat malware and viruses.
6. Security Patch Update Specification
The system or software that lacks of security patch in time may suffer from attacks, may invite unauthorized access or the system stops working. If worst comes to worst, it may cause information leakage or business stops.
7. System Log Management
The AccessReal log files are time-stamped records of events relevant to AccessReal platform systems (network system, operation system, application system, database and so on).
Disclaimer
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The information contained on this website, including without limitation, “Product Release & Support” and any reference data (“Contents”), should not be interpreted as legally binding commitments, but rather as flexible information subject to change from time to time. The Contents are for information purposes only. I-SPRINT MAKES NO WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, BY POSTING THE CONTENTS ON THIS WEBSITE.
Addition, Modification, and Deletion
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