Services Privacy Policy for AccessReal Services


Your privacy is very important to us. This Services Privacy Policy (the “Notice”) explains the privacy practices that i-Sprint employs when its customers and their end-users use our AccessReal Services ("Services").

When we talk about “i-Sprint,” “we,” “our,” or “us,” in this notice, we are

referring to i-Sprint Innovations Pte Ltd and its group companies. When we say “you” or “End-User” in this notice, we mean any individual using and

accessing our Services. When we talk about an “Organization”, “Company” or “Customer” in this Notice, we are generally referring to the entity of

which you are an employee, contractor, member, or other participant, that has engaged us to provide the services under the terms of a contract. The “Company Administrators” we talk about in this notice are the individuals authorized by our Customers to help administer our services internally.

By sharing your personal information with us, and by continuing to use our Services, you confirm that you have read and understood the terms of this Notice.

For personal information that we collect:

If you have any questions, comments or concerns about any aspect of this Notice or how we handle your information, please reach out to our team using the details provided under the “Contact Us” section of this Notice.

Our Privacy Principles

Trust and transparency are foundational to what we do at i-Sprint. We are committed to being open about how we approach privacy at i-Sprint, and aim to communicate with you about privacy in a way that is easy for you to understand. To support these goals, we developed these Privacy Principles to highlight our commitment to responsibly protecting and handling your personal information. Our Privacy Principles help guide decisions we make at every level of our organization, every day, so that we can fulfill our

mission to democratize security in a way that is consistent with our core values as well as our legal obligations.

Our core Privacy Principles are:

  1. We respect individuals’ privacy by promoting informed choice.

  2. We collect only the personal information we need, and “pseudonymize” or get rid of what we don’t.

  3. We are transparent about how we use personal information and accountable for how we and our partners use it.

  4. We factor security into everything we do.

  5. We engineer privacy by design into our ideas and products.

Notice to End Users

In general, our Services are intended for use by Organizations, administered to you by your Organization, and subject to your Organization’s policies, if any, or instructions. This means that we are collecting and processing your personal information on behalf of your Organization. In these cases, we are generally acting as a processor of your personal information, processing the information according to your Organization’s instructions, because your

Organization is the controller. It is primarily your Organization, as the

controller, that controls what personal information about you we collect and how we use it. If you have privacy related questions or concerns about your Organization’s privacy practices or the choices your Organization has made to share your information with us or any other third party, you should reach out to your Organization’s Administrator or see your Organization’s privacy policies. i-Sprint is not responsible for the privacy or security practices of

our Customers, which may differ from those set forth in this Notice.

Who we are

i-Sprint provides security solutions, including multi-factor authentication, trusted access and secure single sign-on tools for our customers. Find out more here.

i-Sprint Innovations Pte Ltd is a company incorporated under the laws of the Republic of Singapore and whose principal office is located at 750D Chai Chee Road, #08-01 Viva Business Park, Singapore 469004.

What personal information we collect and how

We know that personal information is defined slightly differently across the world. That said, at i-Sprint’s AccessReal Services, we define it as any information that could be used to identify you or another individual. We

think that this broad definition enables us to better respect your privacy and safeguard the information entrusted to us.

The personal information that we collect about you broadly falls into three categories - information that is provided to us, information we collect

automatically, and information we process on behalf of your Organization.

Information that is provided to us: Your Organization’s Administrator or you may provide personal information to us through the Services. This may be done, for example, when you are signed up for and use the Services, when you consult with our customer success team or you send us an email or communicate with us in any way. We will generally let your Organization’s

Administrator or you know prior to collecting your personal information whether the information we are collecting may be provided on a voluntary basis and the consequences, if any, of not providing it.

End-Users: When setting up an account for our Services, your

Organization’s Administrator (or you, if you use i-Sprint Free) will be asked to provide certain basic information about you including, without limitation, the following:

In addition, many of our products and features contain settings that allow

Organizations or Organization Administrators or End Users to control how information is collected. Please see the relevant product documentation or contact us through the appropriate technical support channel for


If you would like to exercise any of your rights relating to your personal information, please start by contacting us using the contact details

provided under the “Contact Us” section of this Notice.

We respond to all requests we receive from individuals wishing to exercise their data protection rights under applicable data protection laws. To protect your privacy and security, we take reasonable steps to verify your identity before granting you account access or making corrections to your personal information.

Children’s information

The Services are not intended for nor directed to individuals that are

deemed to be children under applicable data protection or privacy laws, and we do not knowingly collect or store any personal information from such individuals.

Changes to this Privacy Policy

From time to time, we may change this Privacy Policy in response to

changing technologies, industry practices, and regulatory requirements or for other purposes. We will provide notice to you if these changes are

material (this notice may be by email to your Organization’s Administrator or you at the last email provided us, by posting notice of such changes on the Website, or by other means, consistent with applicable law) and, if required by applicable law, we will obtain your consent.

You can see when this Notice was last updated by checking the “last updated” date displayed at the top of this Notice.

Contact Us

We encourage you to contact us if you have any comments or questions about this Privacy Policy or our related privacy practices. You may reach us at or at our mailing address below:

ATTN: Privacy Committee

i-Sprint Innovations Pte Ltd. 750D Chai Chee Road

#08-01 Viva Business Park Singapore 469004